A Starter Guide to IT Managed Services

Managed IT services

Are you struggling to manage your IT services in-house? Or are you looking to outsource some of the day-to-day management of your IT?

IT systems can be complex, whatever size your company is. This is why many businesses are making the switch to an outsourced solution. Many have found it to cut costs and help improve operations within the business. To help you know what you need to consider, we’ve created a guide, answering some of the key questions you need to ask before taking the next steps:

  1. Why should I outsource the management of my IT services?
  2. What should I expect from a managed service provider?
  3. What is the best way to manage my IT services?

Why Should I Outsource the Management of my IT Services?

Whether you’re an SMB or large corporation, your IT managed services can be a complex business. More often than not, you rely on your IT infrastructure and so if it goes down, this can cause huge problems for your business, not forgetting the costs.

By looking to a managed service provider, with their proactive approach, you should see a reduction in downtime and a speedy time to resolution. Minor problems should also be identified before becoming a major issue, which is a much more efficient way of maintaining your systems. This can also save money in the long term and help your business to stay productive.

What Should I Expect from a Managed Service Provider?

When looking for a managed service provider (MSP), it is important to choose the right one that provides you with everything your business needs to stay productive and reaching its goals. Here are some things you should consider:

  1. Does the MSP understand your strategy, so they can implement the right tools to enable you to reach your goals?
  2. Is it within your budget?
  3. Do they provide cloud-based solutions?
  4. Can they provide a system with end-to-end protection?
  5. Can they guarantee service levels so your business remains productive at all times, with minimal disruption?

They key is to understand what is important to you and your business and make

sure that the MSP can offer you all of this and more!

What is the Best Way to Manage My IT Services?

Every business is different and so if you outsource your IT services, your managed service provider will plan your system and discuss with you a number of options.

A managed service provider should look at the overall systems in place and manage machine groups as well as the overall policies you have. As well as this, they will look at what solutions will work best for your specific business and implement these systems.

There are many different types of solutions which can be used, depending on your system architecture. Some of these options include:

  • Point Products
  • Appliances
  • Agentless Software
  • Agent-Based Software
  • Cloud Services

One of the most talked about solution and one that should be considered is cloud services. Many businesses and managed service providers are looking to move their systems into the cloud, due to the large range of possibilities it provides. It is not only cost effective, but also allows you to efficiently monitor, maintain, update, secure and backup your systems, all from one integrated web-based platform, which can be accessed from anywhere.

We hope this has provided you with a clearer insight into IT Managed Services. If you’re considering moving over to a managed service provider, what is holding you back? Please leave us a comment below with your concerns.