If all of your technology runs smoothly and as it should all of the time, you know you have an incredible IT department working behind the scenes to make it all happen.
If something does go wrong and you know you can get it fixed or sort it out quickly and easily by calling in your IT team, you know your department is second to none.
So how can you build an information technology team that facilitates the work of the entire company? Start with these simple tips…
Put people first
Like any successful team, it’s the individuals that make it tick. You will need to both hire a good balance of people, then ensure they find their work fulfilling to help keep morale high.
Balance within an IT department is important as you need both the technical skills for it to run smoothly as well as those with communications skills to work with other departments. It’s rare to find an individual who is both exceptionally talented in terms of skill and experience and can communicate clearly and effectively, so you may need to split up these roles.
The communicator is a key player as he or she will need to liaise with other departments, argue for those within the department and discuss new ideas and plans. Employees with the skills to get the job done are just as vital.
Research and invest in a good system
During the early stages of a new company or new IT department, it will be tempting to invest in a system on the more affordable end of the scale simply because of the price.
Do your research and find a quality system on which you can build future IT projects, then invest in it. Even if you hire the cream of the crop when it comes to IT professionals, they may be limited by the system if it doesn’t meet the standard or can’t keep up with technological developments.
Don’t alienate your IT department
The usual stereotype of the IT department is that it is often relegated to the darkest corner of the office – or even the basement. The problem with that is that the IT department needs to have easy access to the rest of the company, so should be in a position to do so both in terms of location and culture.
The first and most obvious step is to move the IT department to a relatively central location within the workplace. The other is to ensure a representative from the department is involved in company-wide decisions and strategies, which means that new procedures won’t come as a surprise to those in the department, nor will they feel like they have no say in planning.
When those in your IT department are plugged in to the greater business by becoming involved in all aspects from marketing to product development, they may be better placed to troubleshoot and problem solve throughout the process, rather than coming in late in the game to clean up issues.