Artificial intelligence is set to become an indispensable tool both at home and in the workplace. Even now we can see the impact that Amazon’s Alexa is having on 1.8 million consumers in their homes. This powerful device gives people the ability to control lighting, buy plane tickets, request an Uber and much more. So, it comes as no surprise that its capabilities are vastly improving every day.
In the workplace, AI is at the forefront of investment for huge companies and pioneering startups. For example, in 2015 there was a $2.4 billion investment in AI which is a stark contrast to the $282 million in 2011. This clearly shows that companies are hedging their bets on the future and the anticipated benefits of artificial intelligence.
If you’re wondering what is artificial intelligence and how it functions in the workplace, we’re here to help you get a better picture. Simply read on to find out more or contact the Saxons team to learn how you can take advantage of the latest AI technology.
Chatbots are already making an impact
Chatbots have already become a widely indispensable part of the workforce for many companies. As many consumers expect real-time responses from brands, there’s immense pressure to always maintain this expectation. However, it’s still widely believed that it’s best to have a combination of both humans and chatbots as consumers can become frustrated if their needs aren’t adequately dealt with.
It’s not just the customer relationship side of things that chatbots are making an impact with; human resources departments are freeing up their time thanks to chatbots. In 2014, Loka created Jane, a chatbot that provides employees with answers to a wide range of HR questions, such as “do we get Memorial Day off” and “who is our medical provider”.
In addition to assisting existing employees, artificial intelligence can also help when hiring new ones. For example, Talla is a powerful chatbot that keeps new employees notified and assisted through Slack. This frees up huge amounts of time for HR departments and allows overall focus to be directed towards more strategic HR issues.
Tracking employee productivity and their whereabouts
It’s no secret that employees can be very creative with how they use their time in the office and it’s not always in their company’s best interests. One of the benefits of artificial intelligence is that it can allow employers to track what employees get up to at their desk during working hours. While many companies are realistic about how their employees will use social media during working hours, data can be complied to highlight poor productivity and the reasons behind it.
Interestingly, AI can also help to track employee whereabouts in the office. Bluvision is one of the great examples of artificial intelligence being used in this way. Through the use of radio wave emitting badges, employers can stay notified of any unauthorised access to restricted areas and find out how long employees spend in cafeterias or break rooms.
Automating your processes is easier than ever
Automation is fast becoming a vital part of every company’s process and enables huge savings to be made if correctly implemented. One of the best examples of artificial intelligence being used in this way can be highlighted with the rise of automated driverless vehicles. Factories, manufacturers and industrial companies are also industries that are expected to benefit from AI automation.
However, some economists are concerned that the rise of automated artificial intelligence will cause many people to lose their jobs. Therefore, companies should consider how AI will allow them to redistribute their workforce in different areas instead of simply cutting employee numbers outright. This way, companies will invest in developing a workforce that’s suitably prepared for whatever the future may bring.
Algorithms are putting the focus on data
With the enormous challenge that data analysis presents, AI is continually showing that it can tackle the largest of data sets with ease. More and more companies are focusing on data harvesting to develop better strategies but also improve their algorithms.
By taking the time to improve algorithms, companies are able to improve artificial intelligence learning like never before. This is the start of a long road towards perfection, but it’s creating great strategic and financial worth to businesses already.
There are all kinds of great financial and strategic benefits that artificial intelligence can bring to businesses around the globe. However, there are still plenty of companies that aren’t utilising what AI has to offer and this could cause them problems in the long run. If you’d like to learn how your business could benefit from artificial intelligence, please contact Saxons today.