Keeping your technology running smoothly
IT Support includes monitoring, backup and remote and onsite maintenance to keep your IT system running smoothly. IT Support reduces risk by delivering fast, effective and proactive solutions to technology issues.
Saxons supports your business by offering round the clock support to ensure that technology issues are dealt with quickly and effectively, with minimal disruption of processes.
Our team of certified IT support professionals actively monitor all client accounts for operational risk, system surges and foreseeable pain points. Monitoring is performed daily and is part of our account health check process, which acts as the main contributor to customer satisfaction and seamless IT management. Our proactive approach minimises downtime and business disruptions.
Through proactive monitoring or client requests, our support technicians work to identify the root cause of any issues. All tickets receive immediate attention, with a strict 60 minutes maximum response time, and 30 minutes for critical events. We also strive to communicate with our clients in simple terms rather than technical jargon. All of this ensures that our team contacts you with a solution, not a problem.
By identifying and addressing root causes, our team devises a plan to proactively manage the issue and minimise future incidents. This long term approach gives our clients confidence in the reliability of their IT systems. We always communicate clearly with our clients in a monthly report detailing actions on the account, checks performed and resolutions made.
If an IT issue arises, our support team responds rapidly to address the issue and keep your business running smoothly. Our helpful and experienced technicians are all based locally, ensuring that you always receive the highest quality of service. Our IT helpdesk has a guaranteed response time of 60 minutes during business hours and 30 minutes for critical events.
Saxons protects your business in real-time through proactively monitoring your network. Network monitoring allows us to keep track of unauthorised access attempts, malware and other network security threats. Our network monitoring systems alert us to any abnormal or malicious activity, so that IT security breaches can be addressed as soon as possible by our technicians.
Saxons offers desktop and technical training for your staff, to improve their productivity with the latest technologies.
As a Microsoft Learning Partner, we offer courses, certifications and education pathways in Microsoft applications and platforms, as well as Cisco and VMware. Your training can be organised through Saxons IT Solutions, hosted on your own premises, or through an online learning environment.
Saxons assigns you an account manager, so that you’re always dealing with someone who understands your business and your IT service history. Our account manager will visit you regularly to deliver detailed and transparent reports and will continuously look to improve our support for your business.
Our backup and data recovery services mean that your business will experience minimal impacts from downtime and outages, allowing you to resume operations quickly with minimal downtime or disruption. We also provide redundancy solutions, so that an IT failure can be addressed by simply switching over to duplicate infrastructure. This allows your business to have near-immediate recovery time after a major outage, while avoiding the need to manage backup hardware on premises.
Yes, we do. One of the practices we specialise in is IT Support for multi-location and decentralised businesses. The onsite support element of a client’s solution can be extended to offsite and remote support for workers.
Yes, we have staff online to offer you support 7 days a week.
Saxons offers desktop and technical training for your staff, to improve their productivity with the latest technologies. As a Microsoft Learning Partner, we offer courses, certifications and education pathways in Microsoft applications and platforms, as well as Cisco and VMware.
Managed IT support is reactive support to fix problems as they arise, whereas IT managed services are considered as being always on - with a constant eye on what’s going on in the background to predict possible disruptions, and take actions to remediate them.