Access4’s unified communication platform gives you access to flexible cloud voice, video, chat and share functionality on an industry preferred platform without any compromise in the telephony features your business needs. Access4 eliminates investment and technical costs. Additionally, it allows you to scale with ease – you’re no longer restricted by sophisticated hardware or technical costs.
As a Managed Service Provider and specialist in IT, we understand that your businesses technology requirements are changing rapidly. The demands of your business and consumers means you need expert guidance to determine which IT and telephony solutions will deliver the result you need to meet those demands.
When it comes to managing your businesses telephony experience, both internally and externally, it’s important you have the right partner by your side that can help you to understand the “why” and “how” of your technology investments – especially how Voice and Telephony technology can address business, growth and operational challenges.
The pandemic created a significant need for small businesses to pivot to cloud-based communications and specifically, Unified Communications. Unified Communications, or UC, encompasses cloud voice systems that create a complete, end to end, collaboration experience. Robust Unified Communications solutions incorporate carrier grade infrastructure with access to advanced telephony features like call forwarding, call routing, IVR, call recording, call analytics, AI, custom hold music and more.
For many SME’s, finding this type of solution requires seeking third party advice to understand the do’s and don’ts of implementing Unified Communications solutions. We saw many customers requiring support on how to utilise their existing software licences further, adopting tools like Microsoft Teams and Cisco Webex.
This need for cloud-based connectivity hasn’t gone away. Although, we have seen that the requirement for our customers to ‘get back to business’ in brick and mortar businesses like Medical centres and Retail stores, has prioritised a true telephony experience that goes beyond simply switching on Microsoft Teams.
There are a number of questions worth asking to unpack what you require in a business communication system.
This helps us to determine their core requirements and how they can tie back to business outcomes.
It was clear that most businesses still didn’t have an optimal Voice solution in place. Although they may have made a start during the pandemic, there was still work to do to implement a robust, reliable strategy for all things business communication and team collaboration. We understand that small to medium sized businesses require reliability of uptime and consistent customer and employee satisfaction, and this has become a key focus for us at Saxons IT Solutions.
We have partnered with specialist Voice and Unified Communications Provider, Access4, because of their depth of technical understanding of Telephony and Cloud-based Voice solutions, and breadth of experience in delivering optimal support via their purpose-built SASBOSS™ platform, delivering only best of breed technologies including Microsoft and Cisco.
With this partnership, we’re in a position to support your business further, with whatever Voice and Telephony experience you require for your organisation.
It’s not uncommon that SME’s don’t have the optimal Voice or VoIP technology in place to mitigate against security threats. This has become a critical focus for most businesses in recent months. This is another reason why partnering with a specialist Voice/VoIP provider gives our customers the confidence that their phone systems and cloud-based collaboration tools are safe and secure.
Unified Communications solutions, such as Access4’s products and solutions provisioned through the SASBOSS™ platform, have inbuilt security features that protect your business.
Business Continuity is the planned process employed by companies to re-instate their business process. It details the procedures acted upon to ensure the continuance of essential functions during and post event.
Business Connectivity is the underlying framework including applications designed to keep your business talking. It allows for fluid communication between project teams, clients and management.
Business Mobility is the practice of IT strategy supporting work on any device or in any location. It allows for work to continue on the go, while reducing costs and promoting more open corporate culture.
Business Relocation is the planning and implementation of new site operations. It allows for the seamless IT operation of new offices with zero downtime.
Scalable IT Solutions allow you to only pay for what you use, with the ability to rapidly increase your resources in response to business growth or other changes.
IT Security protects your data, business processes and IP from threats and intrusions, in a secure, enterprise-grade computing environment.