Yep, from an IT Management perspective this is the best thing you can do for your business. The equivalent of separated servicing is asking your finance team to forecast, without the numbers.
When you employ Saxons to deliver an environment inclusive of support, we know every detail, every nuance and every possible combination of things that could affect any operation. This allows us to forecast, the result being upgrades that don’t come as a shock, users who are happy and prevented issues instead of IT triage!