Is user support included in a Managed Service?

Absolutely, but it depends on what Saxons is managing for your company.

For example if your company has a Managed Service for a server or a security package, a PA requiring assistance with a printing issue would not be covered. This is why we suggest managing your entire environment under one contract with everything covered.

If user or ad-hoc support is what you’re after just call 1300 729 667