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IT Support

I am an NFP, can I get a better price?

What’s your cause? We have a generous business owner and the business generally shares common interest with some NFP’s but we do need to make the arrangement work. Price is generally the last thing we discuss, even if its discounted we want our clients to have the best possible arrangement for their business so it’s […]

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Can I bundle managed services and IT support?

Yep, from an IT Management perspective this is the best thing you can do for your business. The equivalent of separated servicing is asking your finance team to forecast, without the numbers. When you employ Saxons to deliver an environment inclusive of support, we know every detail, every nuance and every possible combination of things […]

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What are your response times?

We have specific response times which are enforced and closely monitored by managers. Every ticket lodged enters a system which the first available staff member accesses. These tickets are graded by severity and effect to the system and actioned to the technical staff with the corresponding qualification.

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We have an office outside of Australia, can you support them?

That’s a common question and our working relationships with in the South East Asian network of countries allow us to provide support in many places. The biggest impact on this is your environment, and as much as we would love to answer this on the page. It’s probably best to talk to someone at Saxons […]

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My staff work from home, can you support them from home?

We can support them at their home from our homes. How about that! Technology is a fabulous thing and as it continues to make us more mobile while maintaining communications, document sharing, co-editing and anything in-between, we have made sure that we can look after your mobile staff.

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Where can you support?

Glad you asked! We have offices across the country. Our head office is in Sydney and this is where the bulk of our staff are, we have on-site capable teams in Brisbane, Sydney, Perth and Melbourne. We also have the ability to provide remote support to every place in-between and under special arrangements we can […]

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Is my company too big / too small for IT support?

IT support can apply to any company although, it really depends on what your company is trying to achieve. If you’re a sole trader who, say; operates a website, chances are you store a lot of data and your uptime means money. In that case we would recommend an IT managed service for infrastructure. If […]

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How much does support cost?

Straight to the point! We like it but were not that easy….. It’s a tough question to answer and the financials are the last item on our checklist for a successful solution. It really depends on what you want us to support. We suggest giving one of the guys a call to discuss your environment. […]

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