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Managed Services

How qualified will the guys managing my IT be?

All of our IT technical staff finished school; then went on to study varying disciplines in technical fields. A few of them even spent time designing and implementing technical infrastructure for the Australian Defence Force. The team varies from what we call a Level 1 to a Level 3 technician, to progress through the ranks […]

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Does Saxons finance equipment?

We do, we can even extend payments into your IT Managed Service contract. Were just trying to keep everything nice and neat so it’s easy to understand and doesn’t cause any headaches.

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Why would I not hire an in house resource?

You can, in fact we invite you to, especially if it’s one of our guys working in house from your office or ours. In reality house resources are hard to manage and quite expensive, the real reason for not going in house the understanding of what they do. This means you need someone to manage […]

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Are all Managed Service Providers the same?

This is a tough one, we know that IT is seen as an evil you know and we’re doing our best to disprove that. The industry has a number of issues, the biggest one being theory of expertise, basically someone who appears to know more about a topic than myself, I will view as an […]

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Is my company too big / too small for a managed service?

A managed service can apply to any company, it really depends on what your company is trying to achieve. If you’re a sole trader who, say; operates a website, chances are you store a lot of data and your uptime means money. In that case we would recommend a managed service for infrastructure. If you’re […]

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How will a managed service benefit my company?

It’s simple really, IT is the single biggest technical operations function within a company. It has the most influence over your staff and their ability to perform their jobs. When IT is properly catered and designed to support your business, it means that your business can run as outlined in those strategy meetings you keep […]

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Can I chose what is included in my IT Managed Service?

Yes you can! Although we prefer to manage your entire ecosystem it is absolutely possible to outsource specific components of your IT. We understand that all businesses are different, our recommendations are based on your processes and business needs which means that we won’t be trying to sell you things you don’t need. Depending on […]

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Is user support included in a Managed Service?

Absolutely, but it depends on what Saxons is managing for your company. For example if your company has a Managed Service for a server or a security package, a PA requiring assistance with a printing issue would not be covered. This is why we suggest managing your entire environment under one contract with everything covered. […]

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Do Saxons IT manage Telecoms?

We certainly do, in fact we have one of the best business grade internet plans available. It’s a 400/400 fibre link which is actually much better than the NBN! Off the link we can run phones, internet connections, networks, mobile devices, anything that requires connectivity and communications, we can implement, support and advise on.

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